Vivint Authorized Retailer Lansing
Smart Security Specialists -- Your Vivint Authorized Dealer Covering Lansing & Surrounding Areas

What should you do when your Lansing home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your home – and your family – against the various risks you may face, like theft, fire, and carbon monoxide leaks. Even though your home might be prepared, that doesn’t mean you are. Do you understand what to do if your Lansing home alarm system goes off? The sound of an alarm is often startling, confusing, and might provoke panic. Your best option is to stay composed and abide by these easy tips.

Steps to Take If Your Home Alarm System In Lansing Goes Off

You never want to be in this situation, but it’s also why you put in a home alarm system originally. You’re woken up from a deep sleep with the distinct blasting of an alarm after a security sensor has been tripped. So what should you do?

  1. Don’t panic. This is easy to say but harder to do when your home security alarm is blasting, and your pulse is racing. But keeping a cool head is the optimal way to assess what’s going on. Avoid the temptation of trying to handle the emergency yourself instead allow your monitoring staff and first responders to perform their job.
  2. Take care of your family members. Your primary concern should be your loved ones and moving them out of harm’s way. If you are dealing with a burglary, this might mean going to a predetermined safe zone as far from entry points as possible. The intruder was in all likelihood already turned away by the alarm, but it’s always smart to be extra cautious. If there’s smoke or a blaze, you ought to leave your home immediately.
  3. Grab your phone. Most homeowners keep their phones with them at all times these days, but you could forget to take it during an urgent situation. It’s a good thing to have. You’ll have the chance to stay in touch with your monitoring specialists and obtain updates through your home security app.

Connect With Your Round-the-clock Monitoring Team

Any time your home alarm system in Lansing goes off, your 24/7 monitoring experts will spring to action. Their first move is to validate your alarm, and that includes reaching out to you. The procedure they adhere to depends on the sort of emergency. For example, if the emergency is is for medical reasons, one effort will be made to get in touch with you before first responders are sent out. If you have a break-in - the most common kind of alarm - a monitoring professional will adhere to these guidelines to get in touch with you:

  • An attempt will be made to communicate with you through the command hub. You will usually be required to supply a passcode.
  • If that attempt doesn’t result in a reply, a call is made to your primary contact number.
  • A secondary number or your primary contact person is called next.
  • If there still isn’t an answer, area police officers are dispatched.
  • Your monitoring agents will attempt to reach you again after emergency personnel are notified.

If you're not able to interact with monitoring staff, don’t fret. Help will still be sent even when you're not available to confirm the emergency.

Get prepared for any crisis with a Vivint home alarm system in Lansing

Get prepared for any situation with a state-of-the-art home alarm system in Lansing from Vivint. Dial (517) 760-8950 to begin designing your home’s defense today.